TENWAYS produces lightweight, urban electric bikes and smart cycling accessories designed for effortless, eco-friendly commuting and a smooth riding experience.
TENWAYS is a modern electric bicycle brand dedicated to transforming urban mobility through accessible, high-quality, and stylish e-bikes. Known for their "Ten Ways" philosophy to improve the riding experience, the company specializes in lightweight city e-bikes featuring advanced components such as magnetic torque sensors, Gates carbon belt drives, and stealthy integrated batteries. Their flagship models, including the CGO600 and CGO800S series, are designed to offer a whisper-quiet, natural, and maintenance-free ride tailored for the urban environment.
Beyond electric bicycles, TENWAYS develops a range of smart cycling ecosystem products, such as the EH20 Smart Helmet and dedicated power banks, integrating safety with technology. The brand emphasizes connectivity via the TENWAYS App, allowing riders to track navigation and performance data. With a global presence, TENWAYS supports its community with comprehensive customer service and robust warranty policies.
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You can reach the TENWAYS support team via the Live Chat feature on their official website or by emailing support@tenways.com.
TENWAYS typically offers a 2-year warranty for electronic parts (motor, controller, battery) and non-wear components, along with a 5-year warranty for the frame.
A full charge usually takes approximately 2.5 hours, depending on the specific model and charger used.
Press and hold the multi-function button on the helmet for 3 seconds until the lights flash to enter pairing mode. Then, enable Bluetooth on your mobile device and select 'Smart Helmet' to connect.