Apps Wave App User Guide

Iyo Wave app inobvumira timu yako kutora advantage yehuwandu hwezvinhu zvekutaurirana uye kushandira pamwe kubva chero kupi, chero nguva pane chero chishandiso.

Chat imwe chete uye Boka chat (yemahara IM chishandiso)
Yepamusoro-yemhando yekunongedzera-ku-kunongedzera odhiyo uye vhidhiyo kufona (Mahara softphone)
Musangano wevhidhiyo nekuronga musangano
Multi-layer contacts, LDAP contacts uye Personal contacts
Batanidza CRM, WhatsApp, Google Drive, uye akawanda ekuwedzera
Inowanikwa kune desktop, web, Android, uye iOS
Dzidza zvimwe

Kurumidza Kutanga Wave

Unogona kupinda muUCM Web UI uye enda kune iyo Wave Client tebhu peji pane yekuwedzera editing peji ku view ruzivo rweWave app.

Enesa Wave	Iyi ndima inoshandiswa kuseta kana kubvumira iyi yekuwedzera kupinda muWave application.
Wave Welcome Email	Vashandisi vanogona kukurumidza kutumira email yekugamuchira Wave kubhokisi retsamba rekuwedzera iri kuti muridzi wekuwedzera atange kushandisa Wave. nokukurumidza.
Wave Permission Settings	Iyi ndima inoshandiswa kuseta mvumo inoshanda muWave application yekuwedzera iyi, senge vhidhiyo kufona, kutaura, musangano, encrypted chat, add-in installation, etc.
Web Client	Vashandisi vanogona kuvhura iyo Wave Web mutengi zvakananga kuburikidza nebrowser pasina kuisirwa. ● MuHofisi, tapota shanya: Iyi ndima inoratidza Mafungu Web mutengi kuwana kero kuburikidza netiweki yemukati. ● Kunze kweHofisi, tapota shanya: Iyi ndima inoratidza kero yebasa iri kure pashure pokunge chirongwa cheUCMRC chaitwa. Vashandisi vanogona kuvhura iyo Wave Web mutengi kubva kunze network nharaunda. Vashandisi vanogona kukurumidza kukopa chinongedzo kunhengo dzechikwata.
PC Client/Mobile Client	Kero yekurodha Wave Desktop/Mobile application. Vashandisi vanogona kukurumidza kukopa chinongedzo kunhengo dzechikwata.

Unogona kupinda muWave Web mutengi zvakananga, kana kurodha vatengi veWave kuti vapinde.
Notes

Kana iyo UCM yakamisa chirongwa cheUCMRC, vashandisi vanogona kupinda muWave app neiyo UCMRC domain kero (xxx.a.gdms.cloud) Kana zvisiri, vashandisi vanogona kushandisa iyo yemukati IP kero yekupinda.
Kana uchipinda muWave app, vashandisi vanofanirwa kushandisa nhamba yekuwedzera uye Wave Mushandisi Password (kwete SIP Authentication Password). Unogona kuiisa paMawedzero -> Basic Settings -> Mushandisi/Wave Password.
Koka Chikwata Chako Kushandisa Wave
Unogona kutevera matanho ari pasi apa kuzivisa nhengo dzechikwata chako kuti vatange kushandisa Wave app.

Unogona kuenda kuExtension module pane Web UI yeUCM63xx yako uye tumira Wave kugamuchira maemail kunhengo dzechikwata chako kuti uvakoke kuti vashandise Wave app.

Nhengo dzechikwata chako dzinogashira email sezvinoratidzwa skrini pazasi: (Unogona zvakare kuenda kuSettings-> Email Settings-> Email Matemplate kuti ugadzirise zviri mukati.)
Nhengo dzechikwata chako dzinogona kupinda mune dzakapihwa zvitupa kuburikidza neWave Web kero yemutengi, kana kurodha iyo Wave app yekupinda.

Reset User/Wave Password
Kana muridzi wekuwedzera akakanganwa iyo Wave login password, mushandisi anogona kupinda kune iyo Web UI yeUCM63xx uye gadzirisa iyo Mushandisi/Wave Password.

Tonga Ropafadzo dzeVashandisi veWave
Gonesa / Dzima Wave
Unogona kupinda mukati Web UI yeUCM63xx, pinda iyo Wave Client tebhu pane yekuwedzera editing peji kugonesa / kudzima rombo kana ichibvumira vashandisi kushandisa Wave app yekupinda. The default setting ndeye "Enabled".

Seta Wave Functional Privileges
Iwe unogona kuseta iyo Wave inoshanda ropafadzo dzekuwedzera uku. Kana iyo yekuwedzera ichishandiswa muhurongwa hwehotera, uye usingade basa remusangano, unogona kutevera matanho ari pasi apa kuti ubvise mukana wemusangano:

Iwe unogona kugadzira akawanda "Mushandisi Portal / Wave Ropafadzo", uye kupa imwe yacho kune yekuwedzera. Ropafadzo dzese dzichapihwa kumushandisi weWave nekukasira.

Unogona kuenda kuMushandisi manejimendi -> Mushandisi Portal/Wave Ropafadzo yekuwedzera kana kugadzirisa maropafadzo.

Rongedza Ropafadzo ku View Contacts
Mushandisi anogona kugadzirisa ropafadzo dzetsika kunze kweiyo yakasarudzika (Vese vanobatika, Madhipatimendi, uye madiki-madhipatimendi ekuonana). Aya maruramiro echivanhu anobvumira nzira dzakachinjika dzekubvumira vanobatika kuti view zvese kana zvakanangana kubva kune mamwe madhipatimendi.

Vashandisi vanogona kuseta rombo rekufonera pane peji rekuwedzera rekugadzirisa:Zvakafanana neDhipatimendi Rokubata Ropafadzo: Iyi ndima inoshandiswa kutarisa kana ropafadzo dzekuonana dzakafanana neiyo ropafadzo dzedhipatimendi.
Kana maropafadzo akafanana, "Bata View Ropafadzo” haigone kuiswa.
Contact View Ropafadzo: Iyi ndima inoshandiswa kuseta iyo view maropafadzo ekusangana.
Sync Contact: Iyi ndima inoshandiswa kuseta kana kuratidza iyi yekuwedzera muContacts module yeWave app. Kana iyi sarudzo isina kutariswa, iyi yekuwedzera haizoonekwe muContacts module yeWave app.
UCM admin inogona kuwedzera kana kugadzirisa Ropafadzo Management pane Mazita -> Ropafadzo Management pasi peUCM web UI, kune 2 default ropafadzo:
Inoonekwa kune vese vanobatika.
Chete dhipatimendi remunhu wekuonana uye sub-department contacts dzinoonekwa.

Ipa Kuwedzera Kushandisa Operator Panel
UCM inotsigira kuwedzera uye kumisikidzwa kweiyo call console, iyo inogona kuona imwe kana akawanda edzedzero semamaneja kubata zviitiko zvePBX, senge chimiro chekuwedzera, chimiro chekufona, kutamisa kufona, kutarisa kufona, kufona hangup, nezvimwe.

Iyo yekufona koni inogona kusetwa kuburikidza neKufona Zvimiro.

Dzvanya bhatani re "Wedzera" kuti uwedzere call console. Ndokumbira utarise kune zvinotevera kune tsananguro yezvakananga zvigadziriso zveOperator Panel:

Zita	Zita reOperator panel.
Administrator	Mushandi weiyo call console anogona kusarudza edzedzero, mapoka ekuwedzera, uye madhipatimendi. Zvemapoka ekuwedzera akasarudzwa uye madhipatimendi, anotevera ekuwedzera anozoita otomatiki vatariri.
Management Module
Extension	Iwo ekuwedzera akasarudzwa anozotariswa nemutungamiriri, uye iwe unogona kusarudza mawedzero, mapoka ekuwedzera, uye madhipatimendi. Kune mapoka ekuwedzera akasarudzwa uye madhipatimendi, anotevera ekuwedzera anozotariswa otomatiki namaneja.
Ring Mapoka	Iwo akatariswa Ring Groups achatariswa nemutungamiriri. Sarudza "Zvese", ese Mhete Mapoka uye zvinotevera zvigadziriso zvichave inongotariswa nemutungamiriri.
Voicemail Groups	Iyo yakatariswa Call Queue ichatariswa nemutungamiriri. Sarudza "Zvese", ese Call Queue uye zvinotevera zvigadziriso zvichave inongotariswa nemutungamiriri.
Call Queue	Iyo yakatariswa Call Queue ichatariswa nemutungamiriri. Sarudza "Zvese", ese Call Queue uye zvinotevera zvigadziriso zvichave inongotariswa nemutungamiriri.
Parking Lot	Iyo yakatariswa Parking Roti ichatariswa nemutungamiriri. Sarudza "Zvese", ese Ekupaka Roti uye zvinotevera zvigadziriso zvichange zvichitariswa zvakanaka nemutungamiriri.

Mushure memushandisi wekuwedzera ane mvumo achipinda muWave app, iyo Wave app inoratidza iyo mamiriro eruzivo rwekuwedzera, boka remhete, bhokisi retsamba rezwi, mutsara wekufona uye nzvimbo yekupaka inotungamirwa nekuwedzera kwazvino.

Gadzira Monitor

Iyi ficha inobvumira mushandisi kuti atorezve vhidhiyo feed yezvishandiso zvekutarisisa izvo zvaanobvumidzwa kumushandisi. Izvi zvishandiso uye mvumo zvinobatwa neUCM. Kuti uzive magadzirirwo emidziyo iyi padivi reUCM, ndapota tarisa kune iri gwara riri pazasi:
UCM63XX Device Management Guide Kuwana iyo kamera feed uchishandisa iyo Wave app:

Kana iyo yekuwedzera yawedzerwa kune "Nhengo Dzinotenderwa" runyorwa, ipapo mushandisi achakwanisa kuona kamera pane iyo rondedzero.
Dzvanya pa view vhidhiyo feed. Ndokumbira utarise skrini pazasi:

Kuendeswa Kwakabatana kune Mawedzero

Shandisa Wave Clients mumaBatches emaTimu
Admin anogona kuendesa vatengi veWave Desktop mumabhechi emakomputa evashandi vebhizinesi uye kugadzirisa maparamita ekubatsira vashandi kukurumidza kushandisa vatengi veWave Desktop mubhizinesi rese.
Shandisa iyo Microsoft Intune chishandiso seyekareample kutsanangura nzira yekuendesa vatengi veWave Desktop mumabhechi paWindows uye MAC OS.
Maitiro Ekuisa Wave Desktop Vatengi mumaBatches - Mushandisi Gwaro
Pre-install Wave Add-ins yevashandisi vekuwedzera
Vashandisi vanogona kufanoisa iyo Wave yekuwedzera-ins paUCM Web UI yevashandisi vese vekuwedzera kana vamwe vashandisi vekuwedzera. For exampuye, vashandisi vanogona kufanoisa iyo Google Drive yekuwedzera kune ese ekuwedzera vashandisi vatengi.
Usati washandisa chimiro ichi, yazvino UCMRC hurongwa hweUCM mudziyo inoda kuwana yechitatu-bato rekuwedzera-mumvumo. Zvirongwa zvese zvakabhadharwa zvine mvumo yekuwedzera-bato rechitatu.
Pre-install Wave Add-ins paUCM63xx -User Guide

Log in ku Web UI yeUCM63xx mudziyo semaneja.
Enda kuKugadzirisa → Mushandisi Wekutarisira → Mushandisi Portal/Wave Ropafadzo peji, kana mushandisi akaedza kuwedzera mvumo kana kugadzirisa mvumo, mushandisi anogona kusarudza pre-install-inowedzera. Ndokumbira utarise skrini pazasi:

Kana mushandisi wekuwedzera apinda muWave Desktop application, inozoisa otomatiki iyo yakamisikidzwa yekuwedzera-in uye pinda neyakagadzikwa paramita.

Gadzira Basic Service

Gadzira Multi-level Contacts
Unogona view akawanda-level bhizinesi rekusangana muWave mutengi. Iwe unogona kugadzira akawanda-level contacts pa Web UI yeUCM63xx.

On the Web UI yeUCM63xx yako, unogona kuenda kune Contacts -> Dhipatimendi Management kugadzira akawanda-level department department. Dzvanya kuti ugadzire sub department.
Dzvanya pakuwedzera nhengo kudhipatimendi.
Dzvanya kuti ugadzirise dhipatimendi.
Iwe unogona zvakare kugadzirisa iyo yekutaurirana uye dhipatimendi muMazita -> Bata Management
Unogona view vanobatika kuburikidza neWave app:

Kugadzira Imba Yekusangana Veruzhinji

Iwe unogona kugadzira Kamuri Yemisangano Yeruzhinji kuitira kuti mushandisi wekuwedzera akurumidze kushandisa imba yekusangana mushure mekupinda muWave app.

Iyo multimedia imba yekusangana inogadziriswa inogona kuwanikwa pasi Web GUI-> Fona Zvimiro-> Multimedia Musangano. Mune ino peji, vashandisi vanogona kugadzira, kugadzirisa, view, koka, maneja vatori vechikamu, uye dzima multimedia makamuri emisangano. Iyo multimedia yekamuri yekusangana mamiriro uye yekufona marekodhi (kana kurekodha kwakagoneswa) kucharatidzwa mune izvi web peji zvakare.

Dzvanya pa "+ Wedzera" kugadzira imba nyowani yemusangano. Vashandisi vanozokumbirwa kugadzirisa zvinotevera sarudzo dzekamuri yemusangano wekuteerera:

Extension	Nhamba yekufona kuti usvike mukamuri remusangano.
Zita remusangano	Ini Zita remusangano
Ropafadzo	Ini Ndapota sarudza mvumo yemafoni anobuda.
Bvumira Mushandisi Kukoka	Kana yagoneswa. vatori vechikamu vachakwanisa kukoka vamwe kumusangano nekudzvanya I pane yavo keypad kana nekudzvanya Vatori vechikamu -> Koka sarudzo paWave bottom bar.
Inotenderwa Kupfuura Vazhinji Vasingatauri	Ndakabvumira Kupfuura Host Mute
Auto Record	Odhiyo yemusangano uye vhidhiyo inogona kurekodhwa otomatiki. Izvi zvakarekodhwa zvinogona kuwanikwa pasi peMeeting Recording kana kuti Meeting Video Recordings Peji. •Rekodha Audio: Rekodha musangano chete Audio. •Rekodha vhidhiyo: Rekodha odhiyo yemusangano uye ese mafidhiyo evhidhiyo. Kana paine yakagovaniswa sosi (yakagovaniswa skrini / yakagovaniswa bhodhi chena / yakagovaniswa gwaro) kana kutarisa, iyo yakagovaniswa chete kana yekutarisa skrini inorekodhwa, uye kana vese varipo. iyo yakagovaniswa skrini icharekodhwa. •Rekodha vhidhiyo (Focus Mode): Rekodha sikirini yekutarisa uye zvese zvekuteerera zvemusangano. Kana tsime rakagovaniswa riripo mumusangano. chete chidzitiro chakagovaniswa chinorekodhwa.

Pane iyo Wave app, mushandisi anogona kudzvanya kuti apinde muImba Yemisangano Yeruzhinji zvakananga, kana kuronga musangano:

Kugadzira Musangano Wepanzvimbo

Mushure mekugadzira akati wandei pamakamuri emisangano pasi peakaundi yako yebhizinesi, vashandisi vekuwedzera vanogona view chimiro chemakamuri ekusangana epanzvimbo kuburikidza neWave app uye kuronga misangano.

Kuti ushandise chimiro ichi, ndapota famba uchienda ku Web GUI → Zvimwe Zvimiro → Musangano Wepanzvimbo.
Wedzera kero dzezvivakwa zvehofisi kuKero Management nekudzvanya pakanzi Wedzera bhatani.
Iwe unogona kuwedzera midziyo inoshandiswa mumisangano kune Equipment.
Unogona kuwedzera makamuri emisangano kuKutarisira Kwekamuri.
Vashandi vanogona view iyo onsite yekamuri yekusangana mamiriro kuburikidza neWave app, uye nekukurumidza kuronga musangano wepanzvimbo.

Enterprise UI Customization

UCM inoda kubatana neGDMS, saka Basic plan package yeRemoteConnect ichapihwa kwairi kutanga nayo.
Pamusoro peUCM Web UI, vashandisi vanogona kugadzirisa zita rekambani uye kusarudza mufananidzo wenzvimbo file sechiratidzo chitsva. Iro zita rekambani rinoshanda pane zvinyorwa zvine logo yekambani, uye mifananidzo iri mumhando dzakasiyana uye saizi zvichienderana nenzvimbo yelogo, iyo LOGO1 80*80px, LOGO2 256*256px, LOGO3 64*64px (chete "ico" fomati. inotsigirwa), ma logos aya acharatidzwa pa "UCM management platform/login", "Reset Password", "Email Template",
“Wave_PC”, “Wave Login”, “Browser Label”, “Guide Page” interface pre.view.
Kana wapedza, maneja anogona kupinda kuUCM manejimendi papuratifomu uye kugadzirisa iyo Wave LOGO, ndapota tarisa kune UCM RemoteConnect mushandisi gwara kune ruzivo:
UCM RemoteConnect User Guide
Mushure mekugadzirisa iyo logo, ese maLogos ari paWave peji anoratidzwa seakagadziridzwa Logos.

IM Settings

Pasi peSystem Settings IM Settings, vashandisi vanoona zvinotevera sarudzo:
Kuverenga Marisiti: Kana iyi sarudzo ikatariswa, iyo Wave app inoratidza kuti kana mumwe bato averenga meseji. (Chete P2P chat)
New Message Email Notification: Kana mushandisi wekuwedzera asina kupinda muWave app kweanopfuura mazuva manomwe, email ziviso inotumirwa mushure mekugamuchira meseji nyowani.
Maximum Chat File Saizi (MB): Vashandisi vanogona kuzadza imwe chete file saizi muganho unogona kutumirwa muWave chat.

IM Data Kuchenesa

Vatongi vanokwanisa kuchenesa iyo Instance meseji data inogadzirwa panguva yekukurukurirana hurukuro vachishandisa Wave web uye kuti uite izvozvo, ndapota famba paUCM630x web interface uye enda pasi peMaintenance System Cleanup/Reset Cleaner.
Inogona kuitwa nemaoko pasi peKucheneswa Kwemaoko sekuratidzira pazasi:

Neimwe nzira, inogona kuitwa yega nekugadzirisa IM Data Cleaner sezvinoratidzwa pazasi:

Cloud IM

Cloud IM inokutendera iwe kuwiriranisa-pamwe chete UCM6300 akateedzana zvishandiso munzvimbo chero ipi zvayo, zvichiita kuti mabhizinesi avake network imwe inogona kushandiswa munzvimbo dzese uye kuwanikwa kure.
Ne Cloud IM, zvikwata zvako zvinogona kutaurirana muUCMs nemafoni akabatana, misangano, vanobatika, kuronga, kutaura kweboka uye nezvimwe.
Unogona kuenda kuSystem Settings -> IM Settings -> Cloud IM Service kugonesa iyo Cloud IM.
A Cloud IM Server - Admin Guide