1. Nhanganyaya uye Pamusoroview
The Cisco IP Phone 6851 with Multiplatform Firmware is designed to provide high-fidelity voice communications. This IP phone is suitable for mid-sized to large enterprise environments transitioning to an IP Communications system. It features a 3.5-inch grayscale display and supports Class 2 Power over Ethernet (PoE) and up to 4 SIP registrations.

Image 1.1: Cisco IP Phone 6851. This image displays the main unit of the Cisco IP Phone 6851, including the handset, keypad, navigation buttons, and the 3.5-inch grayscale display. The screen shows an incoming call notification.
2. Package Zviri mukati
Ona kuti pasuru yako ine zvinhu zvinotevera:
- Cisco IP Phone 6851 unit
- Handset
- Handset tambo
- Ethernet tambo
- North American Power Adapter (if not using Power over Ethernet)
- Quick Start Guide (isina kuisirwa mubhuku rino redhijitari)
3. Setup Instructions
3.1 Kubatanidza Nhare
- Batanidza Handset: Plug one end of the handset cord into the handset and the other end into the handset port on the phone base.
- Batanidza kuNetwork (PoE): If using Power over Ethernet (PoE), connect one end of the Ethernet cable to the network port on the phone and the other end to a PoE-enabled network switch or router. The phone will power on automatically.
- Connect to Network (Power Adapter): If not using PoE, connect the power adapter to the phone's power port and then plug the adapter into a standard electrical outlet. Then, connect one end of the Ethernet cable to the network port on the phone and the other end to a network switch or router.
- Batanidza kuPC (Zvichida): If you wish to connect a PC through the phone, connect an Ethernet cable from the PC port on the phone to your computer's Ethernet port.
3.2 Magadzirirwo ekutanga
Upon initial power-up, the phone will attempt to connect to your network and register with your IP telephony system. This process may take a few minutes. Follow any on-screen prompts or consult your system administrator for specific network configuration details.
4. Operating Instructions
4.1 Basic Call Mabasa
- Kufona:
- Simudza handset kana kudzvanya iyo Mutauri bhatani.
- Dzvanya nhamba yaunoda uchishandisa keypad.
- Press the Call softkey or wait for the call to connect automatically.
- Kupindura Kudanwa:
- Simudza nharembozha, kana kudzvanya Pindura softkey, or press the Mutauri bhatani.
- Kupedza Kufona:
- Replace the handset, or press the End Call softkey, or press the Mutauri bhatani zvakare.
- Kudzorera: Press the Kudzorera softkey to call the last dialed number.
4.2 Advanced Features
- Bata: Munguva yekufona unoshanda, tinya iyo Bata bhatani. Dzvanya zvakare kuti utangezve kufona.
- Nyarara: Press the Mute button to mute your microphone. Press it again to unmute.
- Mutauriri wefoni: Press the Mutauri bhatani rekushandisa speakerphone.
- Musoro wemusoro: Connect a compatible headset to the headset port. Press the Headset button to use the headset.
- Kugadziridza Vhoriyamu: Shandisa iyo Volume rocker button to adjust the volume of the handset, speakerphone, or headset during a call, or the ringer volume when idle.
- Musangano Kufona: The phone supports 2-way conference calls.
- Munguva yekufona unoshanda, tinya iyo Conference softkey.
- Dhonza nhamba yemunhu wechitatu.
- Once the third party answers, press the Conference softkey again to join all parties.
- Voicemail: Press the Mharidzo button to access your voicemail. Follow the audio prompts.
5. Kuchengeta
To ensure the longevity and optimal performance of your Cisco IP Phone 6851, follow these maintenance guidelines:
- Kuchenesa: Shandisa jira rakapfava, risina lint zvishoma dampened with water to clean the phone's exterior. Avoid using harsh chemicals, abrasive cleaners, or solvents, as these can damage the finish and electronic components.
- Ratidza Kuchengeta: Gently wipe the display with a soft, dry cloth. Do not press hard on the screen.
- Environment: Chengeta foni munzvimbo yakaoma, kure nezuva rakananga, kupisa kwakanyanya, uye hunyoro.
- Tambo: Iva nechokwadi chekuti tambo dzese dzakabatana zvakanaka uye hadzina kupwanyika kana kukuvara.
6. Kugadzirisa matambudziko
This section provides solutions to common issues you might encounter with your IP Phone.
| Nyaya | Zvinogona Kukonzera | Solution |
|---|---|---|
| Nhare haibati. | No power from PoE or power adapter. |
|
| Hatikwanise kufona kana kugamuchira. | Network connectivity issue or registration failure. |
|
| Hapana dhoni yekudaira. | Phone not registered or handset/speaker issue. |
|
| Hunhu hwekuteerera husina kunaka. | Network congestion or faulty equipment. |
|
7. Zvinotsanangurwa
| Brand | Cisco |
| Model Number | 6851 (CP-6851-3PW-NA-K9=) |
| Display | 3.5-inch Grayscale |
| Simba Source | Power Adapter / Class 2 PoE (Power over Ethernet) |
| SIP Registrations | Kusvikira ku4 |
| Rudzi Runhare | Nhare ye IP ine waya |
| Dialer Type | Imwe Keypad |
| Kupindura System Type | Digital |
| Inowirirana Devices | VoIP services, PSTN, compatible communication devices |
| Musangano Call Kugona | 2-nzira |
| Item Weight | 1.36 pounds (approx. 0.62 kg) |
| Zviyero zveChigadzirwa (L x W x H) | 14.85 x 9.1 x 2.95 inches (approx. 37.7 x 23.1 x 7.5 cm) |
| Color | Marasha |
| Nyika Yekwakabva | China |
8. Warranty uye Tsigiro
8.1 Limited Hardware Warranty
The Cisco IP Phone 6851 comes with a 1-Yegore Yakaganhurirwa Hardware WarrantyWaranti iyi inovhara zvikanganiso muzvinhu uye hunyanzvi hwekugadzira pasi pekushandiswa kwakajairika. Kuti uwane mitemo nemamiriro chaiwo, ndapota tarisa gwaro reCisco warranty kana kuti bata Cisco support.
8.2 Tsigiro yehunyanzvi
For technical assistance, troubleshooting beyond this manual, or warranty claims, please contact your IT department or authorized Cisco support provider. You may also visit the official Cisco support websaiti yekuwedzera zviwanikwa uye ruzivo rwekuonana.
Cisco Tsigiro Websaiti: www.cisco.com/support