OpenText Core Performance Engineering Analysis Instruction Manual

Iyi Tsanangudzo Yesevhisi inotsanangura zvikamu uye masevhisi anosanganisirwa muOpenText™ Core Performance Injiniya Analysis (iyo inogona zvakare kunzi "SaaS") uye, kunze kwekunge yabvumiranwa neimwe nzira mukunyora, iri pasi peMicro Focus Customer Terms yeSoftware-as-a-Service ("SaaS Terms") inowanikwa pa. https://www.microfocus.com/en-us/legal/software-licensing. Mazwi makuru akashandiswa asi asina kutsanangurwa pano achave nezvirevo zvakatsanangurwa muSaaS Terms.

Standard Service Features

High-Level Summary
OpenText™ Core Performance Injiniya Analysis (“Core Performance Engineering Analysis”) ibasa rebhizinesi rakavakirwa pagore iro rinopa data analytics yekuyedzwa kwekuita kwechishandiso cheMutengi.

SaaS Delivery Zvikamu

SaaS Operational Services

Architecture Zvikamu
Core Performance Injiniya Ongororo inopa yegore-yakavakirwa manejimendi papuratifomu ine inodyidzana dashibhodhi kutonga, kuchengeta uye kuongorora maitiro ebvunzo mhinduro dzakagadzirwa neOpenText™ Core Performance Engineering, OpenText™ Enterprise Performance Engineering uye/kana OpenText™ Professional Performance Engineering.
Core Performance Injiniya Analysis inoroja akawanda, zvichireva kuti mutengi wega wega weiyi SaaS inopa anogashira yake yakapatsanurwa muroja papurazi rine vanhu vakawanda.

Application Administration
Vatengi vanogona kuwana Core Performance Engineering Analysis kuburikidza ne web browser uchishandisa yakapihwa URL. Mushure mekupinda kwakachengeteka, vanogona kubata vashandisi, kurodha uye kuyerera bvunzo mhinduro, uye kuongorora maitiro ekuita.

Service Support
Mutengi anogona kubata Micro Focus nekuendesa online ekutsigira matikiti. Iyo Micro Focus Support Team ichapa rutsigiro kuMutengi zvakananga kana kuronga kuendesa kwerutsigiro urwu. Tsigiro yepamhepo yeSaaS inowanikwa pa: https://home.software.microfocus.com/myaccount. Tsigiro ye-on-premise components inowanikwa pa: https://www.microfocus.com/en-us/support. Micro Focus tsvimbo uye inochengetedza 24x7x365 Service Operations Center, inova iyo imwe nzvimbo yekusangana kune zvese zvine chekuita nerutsigiro rweSaaS. Mutengi anochengeta runyorwa rwevashandisi vane mvumo vanogona kubata Micro Focus kuti vatsigire. Vatengi vane mvumo vashandisi vanogona kubata Micro Focus kuti vatsigire kuburikidza ne Web portal maawa makumi maviri nemana pazuva, mazuva manomwe pasvondo.

Support Features:

Chiitiko

Service Monitoring
Micro Focus monitors SaaS kuwanikwa 24 × 7. Micro Focus inoshandisa centralized notification system kuendesa proactive kutaurirana nezve shanduko yebasa, kanatages uye kugadziriswa kwakarongwa. Zviziviso uye zviziviso zviripo kune Mutengi online pa: https://home.software.microfocus.com/myaccount

Capacity uye Performance Management
Iyo dhizaini inobvumira kuwedzera kwesimba rekuchengetedza.

Operational Change Management
Micro Focus inotevera seti yeakamisikidzwa nzira uye maitiro ekuita uye nekukurumidza kubata shanduko kune SaaS zvivakwa uye mashandisiro, izvo zvinoita kuti shanduko dzinobatsira dziitwe nekukanganisa kushoma kushumiro.

Data Backup uye Kuchengeta

Iyo data backup uye chengetedzo inotsanangurwa muchikamu chino chikamu cheMicro Focus 'yakazara bhizinesi yekuenderera mberi manejimendi maitiro akagadzirirwa kuyedza kudzoreredza kuwanikwa kuSaaS uye SaaS Data yeMutengi anoteveratage kana kurasikirwa kwakafanana kwebasa reSaaS.
SaaS Data
Mutengi ndiye ane basa re data, zvinyorwa, odhiyo, vhidhiyo, mifananidzo, software, uye kumwe kupinza kwemukati muMicro Focus system kana nharaunda panguva yeMutengi (uye neAffiliates 'uye/kana Yechitatu Mapato') kuwana kana kushandiswa kweMicro Focus SaaS ("SaaS Data"). Aya anotevera marudzi eSaaS Data anogara munzvimbo yeSaaS: Mutengi akaisa data rekuita bvunzo (yekareample performance test results, performance test snapshots, performance test zvikanganiso, uye matanda eVusers).

Micro Focus inoita backup yeSaaS Data yega (1) zuva. Micro Focus inochengeta backup yega yega kwemazuva manomwe achangopfuura (7).

Micro Focus 'yakajairwa kuchengetedza uye nhanho dzekuchengetedza ibasa reMicro Focus chete maererano nekuchengetedza SaaS Data, kunyangwe chero rubatsiro kana kuedza kunopihwa neMicro Focus kudzoreredza kana kudzoreredza iyo SaaS Data. Mutengi anogona kukumbira kuburikidza nechikumbiro chesevhisi cheMicro Focus kuyedza kudzoreredza SaaS Data kubva kuMicro Focus 'yazvino backup. Micro Focus haizokwanisi kudzoreredza chero data isina kunyatsoiswa neMutengi kana kurasika kana kushatiswa panguva yekuchengetera kana kana chikumbiro cheMutengi chikauya mushure memazuva manomwe ekuchengetedza data kweiyo backup.
Core Performance Injiniya Analysis inopa 1 terabyte yekuchengetedza kune mhinduro dzebvunzo. Kana muganhu uyu ukasvikwa, mitsva yebvunzo inogona kusachengetwa.

Kudzorera Njodzi yeSaaS

Business Continuity Plan
Micro Focus inoramba ichiongorora njodzi dzakasiyana dzinogona kukanganisa kuvimbika uye kuwanikwa kweSaaS. Sechikamu chekuenderera mberi kwekuongorora uku, Micro Focus inogadzira marongero, zviyero uye maitiro anoitwa kudzikisa mukana wekuramba uchivhiringwa sevhisi. Micro Focus inonyora maitiro ayo muhurongwa hwekuenderera mberi kwebhizinesi ("BCP") iyo inosanganisira chirongwa chekudzorera njodzi ("DRP"). Micro

Focus inoshandisa BCP kupa core SaaS uye masevhisi ezvivakwa nekukanganisa kushoma. Iyo DRP inosanganisira seti yematanho ekushandisa uye kuyedza SaaS kudzoreredza kugona kuderedza mukana wekuenderera mberi kwekuvhiringidzwa kwesevhisi muchiitiko chekuvhiringidzwa kwesevhisi.

Backups
Micro Focus inoita zvese zviri pa-saiti uye kunze-saiti backups ine 24 maawa ekudzoreredza poindi chinangwa (RPO). Backup kutenderera kunoitika zuva nezuva uko kopi yenzvimbo yekugadzira data inodzokororwa pa-saiti pakati pezviviri zvakapatsanurwa zvekuchengetedza zviitiko. Iyo backup inosanganisira snapshot yedata rekugadzira pamwe nekutumira kunze file ye database yekugadzira. Iyo data yekugadzira inozotsigirwa panzvimbo iri kure. Micro

Focus inoshandisa kuchengetedza uye kudzokorora dhatabhesi kune yayo kure saiti backup process. Kuvimbika kwemabackups kunosimbiswa ne (1) nguva chaiyo yekutarisisa kwekuchengetedza snapshot process yezvikanganiso zvesystem, uye (2) kudzoreredzwa kwepagore kwedata rekugadzira kubva kune imwe saiti yekusimbisa ese ari maviri data uye kudzoreredza kuyerera kutendeseka.

Core Performance Injiniya Ongororo inoitwa pachishandiswa AWS tekinoroji sevhisi stack mune isina basa modhi pamusoro peinokwana maviri nzvimbo dziripo ("AZs"). Imwe neimwe AZ yakagadzirirwa kuve insulated kubva mukukundikana mune mamwe maAZ. Chinangwa cheDRP ndechekupa kudzoreredzwa kweiyo Micro Focus SaaS mukati maawa gumi nemaviri (12) zvichitevera kuziviswa kweMicro Focus nezvenjodzi, kusasanganisa, zvisinei, njodzi kana njodzi dzakawanda dzinokonzera kukanganisa kwenzvimbo dzedata muAZ dzakasiyana panguva imwe chete, uye kusasanganisa nzvimbo dzisiri dzekugadzira.

SaaS Security

Micro Focus inochengetedza ruzivo uye chirongwa chekuchengetedza chemuviri chakagadzirirwa kuchengetedza kuvanzika, kuwanikwa, uye kuvimbika kweSaaS Data.

Matanho Eunyanzvi uye Esangano
Micro Focus inogara ichiyedza uye inotarisisa kushanda kwayo kwekutonga uye maitiro. Hapana matanho ekuchengetedza ari kana anogona kunyatsoshanda pakurwisa kwese kutyisidzira, kwazvino uye kweramangwana, kunozivikanwa uye kusazivikanwa. Matanho akatarwa muchikamu chino anogona kugadziridzwa neMicro Focus asi anomiririra mwero wakaderera. Mutengi anoramba aine mutoro wekuona kukwana kwematanho aya.

Kudzora Kupinda Kwenyama
Micro Focus inochengetedza zviyero zvekuchengetedza zvakagadzirirwa kurambidza kupinda kwemuviri kusingatenderwe kuMicro Focus zvishandiso uye zvivakwa zvinoshandiswa kupa SaaS uye zvinosanganisira Micro Focus data centers uye data centers inoshandiswa nevechitatu mapato.

Izvi zvinoitwa kuburikidza nemaitiro anotevera:

Kuvapo kwevashandi vekuchengetedza pasaiti pane 24 × 7 hwaro
Kushandisa intrusion yekuona masisitimu
Kushandiswa kwevhidhiyo makamera panzvimbo dzekuwana uye pamwe neperimeter
Vashandi veMicro Focus, subcontractors uye vashanyi vane mvumo vanopihwa zvitupa makadhi anofanirwa kupfekwa paunenge uri munzvimbo.
Kuongorora kuwanikwa kweMicro Focus zvivakwa, zvinosanganisira nzvimbo dzakarambidzwa uye zvishandiso mukati mezvivakwa
Kuchengetedza nzira yekuongorora yekuwana

Access Controls
Micro Focus inochengetedza mazinga anotevera ekutonga kwekuwana uye manejimendi, yakagadzirirwa kuita kuti SaaS Data iwanikwe chete nevashandi vane mvumo veMicro Focus vane bhizinesi riri pamutemo rinoda kuwana kwakadaro:

Chengetedza mushandisi chiziviso uye echokwadi maprotocol
Kusimbiswa kwevashandi veMicro Focus mukuteerana neMicro Focus zviyero uye zvinoenderana ne ISO27001 zvinodiwa zvekupatsanura mabasa.
SaaS Data inowanikwa chete nevashandi vane mvumo yeMicro Focus vane bhizinesi riri pamutemo rinoda kuwana kwakadai, nehuchokwadi hwemushandisi, kusaina-uye kudzora kwekuwana.
Kumiswa kwebasa kana shanduko yebasa inoitwa nenzira inodzorwa uye yakachengetedzwa
Administrator accounts anofanirwa kungoshandiswa nechinangwa chekuita mabasa ekutonga
Akaunti yega yega ine kodzero dzekutonga inofanirwa kutsvakwa kumunhu anonyatsozivikanwa
Kuwanikwa kwese kumakomputa nemaseva kunofanirwa kuve kwechokwadi uye mukati mechikamu chebasa remushandi
Muunganidzwa weruzivo runogona kubatanidza vashandisi kune zviito munzvimbo yeSaaS
Kuunganidza uye kugadzirisa ongororo yerogi yechishandiso, OS, DB, network uye kuchengetedza zvishandiso zvinoenderana nezvinodiwa zvekutanga zvakaonekwa
Kudziviswa kwekuwana ruzivo rwelogi zvichienderana nebasa remushandisi uye "kuda-kuziva-"
Kurambidzwa kwemaakaundi ekugoverana

Kuwanikwa Kudzora
Micro Focus's bhizinesi rekuenderera mberi manejimendi maitiro anosanganisira yakadzokororwa nzira yekudzoreredza kugona kugovera akakosha masevhisi pane kukanganisa sevhisi. Micro Focus 'kuenderera mberi zvirongwa zvinovhara zvinoshanda zvakagovaniswa zvivakwa zvakaita sekuwana kure, Active Directory, DNS masevhisi, uye mail masevhisi. Monitoring masisitimu akagadzirirwa kugadzira otomatiki chenjedzo inozivisa Micro Focus yezviitiko zvakaita sekuparara kweserver kana network yakadzimwa.

Kudzora maererano nekudzivirira kukanganisa kunosanganisira:

Simba remagetsi risingapindike (UPS) uye majenareta emagetsi ekuchengetedza
Kanenge maviri akazvimirira magetsi ekushandisa muchivako
Yakasimba yekunze network yekubatanidza zvivakwa

Data Segregation
SaaS nharaunda dzakapatsanurwa zvine musoro nekuwana nzira dzekutonga. Midziyo inotarisana neInternet inogadziriswa neseti yezvirongwa zvekutonga (ACLs), izvo zvakagadzirirwa kudzivirira kupinda kusina mvumo kunetiweki dzemukati. Micro Focus inoshandisa zvigadziriso zvekuchengetedza padanho reperimeter senge: firewall, IPS/IDS, proxies uye zvemukati-based inspection kuitira kuti vaone hutsinye chiitiko pamwe nekutarisa hutano hwenharaunda uye kuwanikwa.

Data Encryption
Micro Focus inoshandisa indasitiri-yakajairwa matekiniki encrypt SaaS Data mukufambisa uye pakuzorora. Yese inopinda uye inobuda traffic kune yekunze network yakavharirwa.

Audit

Micro Focus inogadza yakazvimirira yechitatu bato kuti iite ongororo yegore remitemo inoshanda inoshandiswa neMicro Focus kupa SaaS. Chirevo chepfupiso kana zvinyorwa zvakafanana zvichapihwa kune Mutengi pakukumbira. Zvichienderana nekuitwa kweMutengi kwechibvumirano chekuvanzika cheMicro Focus, Micro Focus inobvuma kupindura kune inonzwisisika indasitiri ruzivo rwekuchengetedza ruzivo rwemibvunzo ine ruzivo uye kuchengetedzwa kwemuviri chirongwa chakanangana neSaaS isingapfuure kamwe chete pagore. Ruzivo rwakadaro rwekuchengetedza ruzivo rwunozoonekwa se Micro Focus ruzivo rwakavanzika.

Micro Focus Security Policies

Micro Focus inoitisa gore negore reviews yemitemo yayo yakatenderedza kuendeswa kweSAAS ichipokana neISO 27001, iyo inosanganisira zvidzoreso zvakatorwa kubva kuISO 27034 - "Information Tekinoroji - Chengetedza Techniques - Application Chengetedzo".

Micro Focus inogara ichiongorora uye kugadzirisa ruzivo rwayo uye chirongwa chekuchengetedza muviri sezvo indasitiri inoshanduka, matekinoroji matsva anobuda kana kutyisidzira kutsva kunoonekwa.
Kuongororwa kwekuchengetedza kwemutengi hakubvumidzwe, izvo zvinosanganisira kuyedza kupinda mukati, kuongororwa kwekusagadzikana, kuongororwa kwekodhi yekushandisa kana chero kumwe kuedza kutyora chengetedzo kana nhanho dzechokwadi dzeSaaS.

Chengetedzo Incident Response

Muchiitiko cheMicro Focus inosimbisa chiitiko chekuchengetedza chakakonzera kurasikirwa, kuburitswa kusingatenderwe kana kuchinjwa kweSaaS Data ("Security Incident"), Micro Focus inozivisa Mutengi weChiitiko Chekuchengetedza uye kushanda kudzikamisa zvine hungwaru kukanganisa kweSecurity Incident. Kana Mutengi achitenda kuti kwave nekushandiswa kusingatenderwe kweakaundi yeMutengi, zvitupa, kana mapassword, Mutengi anofanira kuzivisa nekukurumidza Micro Focus Security Operations Center kuburikidza. SED@opentext.com.

Micro Focus Vashandi uye Subcontractors

Micro Focus inoda kuti vashandi vese vanobatanidzwa mukugadzirisa kweSaaS Data vane mvumo yevashandi vane chido chekuwana SaaS Data, vanosungwa nekodzero dzekuchengetedza zvakavanzika uye vakadzidziswa zvakakodzera mukuchengetedzwa kweSaaS Data. Micro Focus inoda kuti chero akabatana kana wechitatu-bato subcontractor ane chekuita nekugadzirisa SaaS Data apinde muchibvumirano chakanyorwa neMicro Focus, iyo inosanganisira zvisungo zvekuvanzika zvakada kufanana nezvirimo uye zvinoenderana nerudzi rwekugadzirisa kunobatanidzwa.

Data Chidzidzo Zvikumbiro

Micro Focus inoreva Mutengi chero mibvunzo kubva kune data zvidzidzo zvine chekuita neSaaS Data.

Yakarongwa Maintenance

Kugonesa Mutengi kuronga kugadziriswa kwakarongwa neMicro Focus, Micro Focus inochengetera nguva dzakafanotsanangurwa kuti dzishandiswe pane-zvinodiwa. Micro Focus inochengetedza hwindo remaawa maviri (2) evhiki
(Svondo 00:00 kusvika 02:00 Pacific Standard Time) uye imwe (1) pamwedzi mana (4) awa hwindo (Svondo muna 00:00 kusvika 08:00 Pacific Standard Time block). Aya mahwindo anozoshandiswa pazvinenge zvichidiwa.
Mahwindo akarongwa anozorongerwa mavhiki maviri (2) pachine nguva kana chiito cheMutengi chichidikanwa, kana mazuva mana (4) pamberi.

Yakarongwa Shanduro Updates
"SaaS Upgrades" inotsanangurwa seyakakura vhezheni inogadziridza, diki vhezheni inogadziridza, uye mabhinari zvigamba zvinoshandiswa neMicro Focus kune SaaS yemutengi mukugadzira. Izvi zvinogona kana kusasanganisira zvitsva kana zvigadziriso. Micro Focus inosarudza kana uye riini yekuvandudza, kusunungura uye kushandisa chero SaaS Upgrade. Mutengi ane kodzero yeSaaS Upgrades panguva inoshanda SaaS Order Term kunze kwekunge iyo SaaS

Kukwidziridza kunounza mashandiro matsva ayo Micro Focus inopa pane imwe sarudzo yeimwe muripo. Micro Focus inosarudza kana uye riini yekushandisa SaaS Kukwidziridza kune Mutengi SaaS. Kunze kwekunge Micro

Focus inotarisira kukanganiswa kwebasa nekuda kweSaaS Upgrade, Micro Focus inogona kushandisa SaaS Upgrade chero nguva pasina chiziviso kune Mutengi. Micro Focus ine chinangwa chekushandisa iyo Yakarongwa Maintenance windows inotsanangurwa pano kushandisa SaaS Upgrades. Mutengi anogona kudiwa kuti vabatane mukuwana SaaS Kukwidziridza iyo Micro Focus inosarudza mukufunga kwayo yakakosha pakuwanikwa, kuita kana kuchengetedzwa kweSaaS.

Micro Focus ichashandisa Yakarongwa Maintenance windows inotsanangurwa pano kuti ishandise ichangoburwa sevhisi mapaketi, kupisa kunopisa, uye diki vhezheni inogadziridza kuSaaS. Kugonesa Mutengi kuronga akarongwa makuru vhezheni yekuvandudza neMicro Focus, Micro Focus inoronga hombe vhezheni zvigadziriso angangoita maviri (2) mavhiki pamberi.

Service Decommissioning

Pakupera kana kupera kweiyo SaaS Order Term, Micro Focus inogona kudzima zvese Mutengi kupinda kuSaaS, uye Mutengi achakurumidza kudzokera kuMicro Focus (kana pakukumbira kweMicro Focus kuparadza) chero Micro Focus zvinhu.
Micro Focus ichaita kuti iwanikwe kune Mutengi chero SaaS Data muMicro Focus 'mune fomati inowanzopihwa neMicro Focus. Nguva yakatarwa inotaridzwa pazasi muKugumisa Data Retrieval Period SLO. Mushure menguva yakadai, Micro Focus haizove nechisungo chekuchengetedza kana kupa chero data rakadaro, rinozobviswa.

Zvinangwa zveNhambo Yebasa

Micro Focus inopa zvakajeka, zvakadzama, uye zvakananga Service Level Objectives (SLOs) yeSaaS. Aya maSLO zvinangwa anoshandiswa neMicro Focus kuendesa sevhisi uye anopihwa semirayiridzo. Ivo havagadzirise chinodikanwa chepamutemo kana chisungo cheMicro Focus kuzadzisa izvi zvinangwa.
Micro Focus ichapa yega-sevhisi kuwana kune Mutengi kune iyo Service Level Objectives data online pa https://home.software.microfocus.com/myaccount

SaaS Kugovera Nguva SLO
SaaS Provisioning Time inotsanangurwa seSaaS iri kuwanikwa yekuwana pamusoro peinternet. Micro Focus inotarisira kuita kuti SaaS iwanikwe mukati memazuva mashanu (5) ebhizinesi reMutengi Order yeSaaS iri kubhukidzwa mukati meMicro Focus order management system.
Mutengi ane basa rekuisa, kugadzirisa, kuendesa, kugadzirisa uye kubhadhara chero mari yekuwedzera (kana ichidikanwa) kune chero yekuwedzera pane-nzvimbo yezvishandiso zvayo. Chero zvipi zvepa-premise components hazvisi muchikamu cheSaaS Provisioning Time SLO.
Pamusoro pezvo, kupinza kweSaaS Data mukushandisa hakusi muchikamu cheSaaS Provisioning Time SLO.
SaaS Kuwanikwa SLA
Kuwanikwa kweSaaS ndiyo SaaS yekugadzira application iri kuwanikwa yekuwana uye kushandiswa neMutengi paInternet. Micro Focus ichapa Mutengi mukana kune iyo SaaS yekugadzira application pane makumi maviri nemana-awa, manomwe-mazuva-pasvondo (24 × 7) hwaro pachiyero che99.9 % ("Target Service Availability" kana "TSA").
Kuyera Nzira
TSA ichayerwa neMicro Focus uchishandisa Micro Focus monitoring software inomhanya kubva pasi penzvimbo ina dzepasirese dzine s.taggered time. Pachikamu chetatu, TSA ichayerwa uchishandisa maawa anoyerwa mukota (nguva yese minus Downtime Exclusions) sedhinominator. Nhamba ndiyo kukosha kwedhinomineta kubvisa nguva yeumwe wakotages mukota (nguva yezvose outages combined) kupa chikamutage yenguva iripo (2,198 maawa chaiwo aripo / 2,200 inokwanisika iripo maawa = 99.9 kuwanikwa).
An "iwetage" inotsanangurwa semaviri akateedzana kutadza kwekutarisa mukati menguva yemaminitsi mashanu, inogara kusvika mamiriro apera.
Downtime Exclusions
Iyo TSA haizoshande kana kusanganisa chero nguva iyo SaaS isingawanikwe ine chekuita nechero ipi yeiyi inotevera (kunyanya, huwandu hwemaawa ekushaikwa panguva yakayerwa pachikamu cheMeasurement Method chikamu chiri pamusoro apa nekuda kweinotevera haizoverengerwe munhamba kana denominator yekuyera):
- Kuzara kweInternet, kudzikira, kana kusawanikwa
- Kusawanikwa kwegeneric Internet masevhisi (eg DNS maseva) nekuda kwekurwiswa nehutachiona kana hacker
- Outages inokonzerwa nekukanganiswa kunokonzerwa nekumanikidza majeure zviitiko (kureva, zvisingatarisike zviitiko kunze kweMicro Focus 'kune musoro kutonga uye kusingadzivisike kunyangwe nekushandiswa kwekutarisira kwakanaka.
- Mutengi-zvakakonzera iwetages kana kukanganisa
- OutagIzvi hazvina kukonzerwa neMicro Focus kana kwete mukati mekutonga kweMicro Focus (kureva kusawanikwa nekuda kwematambudziko neInternet), kunze kwekunge zvakonzerwa nevapeji vebasa reMicro Focus.
- Kusawanikwa nekuda kwemidziyo yeMutengi kana yechitatu-bato komputa hardware, software, kana network zvivakwa zvisiri mukati mekutonga kweMicro Focus.
- Mabasa ekugadzirisa akarongwa
- Yakarongwa SaaS Upgrades
- Mutengi anodarika zvirambidzo zvesevhisi, zvipimo kana ma paramita akanyorwa mune ino tsananguro yeSevhisi uye/kana iyo Order
- Kusawanikwa nekuda kwemaitiro akaitwa kune Micro Focus SaaS ayo asina kusimbiswa, reviewed uye yakabvumidzwa nekunyora nemapato ese ari maviri
- System downtime yakakumbirwa neMutengi
- Kumiswa kweiyo Micro Focus SaaS neMicro Focus semhedzisiro yekutyorwa kweMutengi weSaaS Terms.

Reporting
Micro Focus ichapa yega-sevhisi kuwana kune Mutengi kune kuwanikwa kwedata online pa
https://home.software.microfocus.com/myaccount

Uye zvakare, Micro Focus ichapa iyo Actual Service Availability Report (“ASA Report”) zvinoenderana nechikamu chino cheSevhisi Yekuzvitsaurira kuMutengi pakukumbira. Kana Mutengi asingabvumirani neASA Report, chiziviso chakanyorwa chekusabvumirana chinofanira kupihwa kuMicro Focus mukati memazuva gumi neshanu (15 mazuva) ekugamuchira ASA Report.

Mishonga yekutyorwa kweMazinga eSevhisi

Mushonga wega. Kodzero dzemutengi dzinotsanangurwa muchikamu chino dzinotaura chete Mutengi uye akasarudzika kugadzirisa chero kutadza neMicro Focus kusangana neakabvumiranwa masevhisi masevhisi.
Escalation. Quarterly ASA pazasi 98% ichakwidziridzwa nemapato ese kuMutevedzeri weMutungamiri (kana zvakaenzana).
Credit. Zvichienderana nematemu ari pano, Micro Focus ichapa kiredhiti inoratidza musiyano uripo pakati peyakayerwa ASA kwekota iri pasi peTSA. ("Kugadzirisa Percent"). Kuti zvive pachena, akati wandei example kuverenga uchishandisa iyi fomula inoratidzwa mutafura pazasi:

Mutengi anofanira kukumbira makiredhiti achinyorera kuMicro Focus mukati memazuva makumi mapfumbamwe (90) ekugamuchira Chirevo cheASA zvichikonzera chikwereti chakadaro uye kuona zvikumbiro zvekutsigira zvine chekuita nenguva iyo SaaS yekugadzira application yanga isingawanikwe uye kushandiswa neMutengi painternet. Micro Focus ichashandisa makiredhiti akakumbirwa pamwedzi wega wega.

Online Tsigiro Kuwanikwa SLO

Online Tsigiro Kuwanikwa kunotsanangurwa seSaaS yekutsigira portal
https://home.software.microfocus.com/myaccount kuwanikwa kwekuwana uye kushandiswa neMutengi paInternet. Micro Focus zvinangwa zvekupa Mutengi mukana weiyo SaaS rutsigiro portal paawa makumi maviri nemana, mazuva manomwe pasvondo (24 × 7) pachiyero che99.9% ("Online Support Uptime").

Kuyera Nzira
Online Support Uptime ichayerwa neMicro Focus uchishandisa Micro Focus monitoring software inomhanya kubva pasi penzvimbo ina dzepasi rose dzine s.taggered time. Pachikamu chekota, Online Support Uptime ichayerwa uchishandisa maawa anoyerwa mukota (nguva yese minus yakarongwa yekudzika, kusanganisira kugadzirisa, kusimudzira, nezvimwewo) sedhinominator. Numerator ndiyo kukosha kwedhinomineta kubvisa nguva yeumwe wakotages mukota (nguva yezvose outages combined) kupa chikamutage yenguva iripo (2,198 maawa chaiwo aripo / 2,200 inokwanisika iripo maawa = 99.9 kuwanikwa).
An "iwetage" inotsanangurwa semaviri akateedzana kutadza kwekutarisa mukati menguva yemaminitsi mashanu, inogara kusvika mamiriro apera.

Miganhu uye Kusabatanidzwa
Online Support Uptime haizoshande kune kana kusanganisira chero nguva iyo SaaS yekutsigira portal isingawanikwe ine chekuita nechero inotevera (kunyanya, huwandu hwemaawa ekusavapo panguva yakayerwa pachikamu cheMeasurement Method pamusoro nekuda kweinotevera haizoverengerwe mune imwe nhamba kana dhinominata yekuyera):

Kuzara kweInternet, kudzikira, kana kusawanikwa
Kusawanikwa kwegeneric Internet masevhisi (eg DNS maseva) nekuda kwekurwiswa nehutachiona kana hacker
Kumanikidza majeure zviitiko
Zviito kana kusaita kweMutengi (kunze kwekunge kwaitwa negwara reMicro Focus) kana wechitatu mapato ari kunze kwekutonga kweMicro Focus.
Kusawanikwa nekuda kwemidziyo yeMutengi kana yechitatu-bato komputa hardware, software, kana network zvivakwa zvisiri mukati mekutonga kweMicro Focus.
Kugadzirisa kwakarongwa
Yakarongwa SaaS Upgrades

Yekutanga SaaS Mhinduro Nguva SLO
Iyo Yekutanga SaaS Mhinduro Nguva inoreva kutsigirwa kunotsanangurwa pano. Inotsanangurwa sekubvuma kugamuchirwa kwechikumbiro cheMutengi uye kupihwa kwenhamba yekesi yezvinangwa zvekutevera. Yekutanga SaaS Mhinduro ichauya se email kune ari kukumbira uye inosanganisira iyo nhamba yekesi uye zvinongedzo zvekuitevera uchishandisa Micro Focus online mutengi portal. Iyo Yekutanga SaaS Mhinduro Nguva inovhara zvese chikumbiro chebasa uye zvikumbiro zvekutsigira. Micro Focus inotarisira kupa Yekutanga SaaS Mhinduro isingapfuuri awa imwe chete mushure mekubudirira kwekutumira chikumbiro cheMutengi.

SaaS Tsigira SLOs
Kune mhando mbiri dzeSaaS Tsigiro SLOs: Chikumbiro cheSevhisi uye Chikumbiro Chikumbiro SLOs.

Iyo Sevhisi Chikumbiro SLO inoshanda kune yakawanda yemaitiro system zvikumbiro. Izvi zvinosanganisira zvikumbiro zvehurongwa hwekushanda (chigadzirwa wedzera / fambisa / shanduko), ruzivo, uye zvikumbiro zvekutonga.
Chikumbiro cheRutsigiro SLO chinoshanda kune nyaya dzisiri chikamu chekushanda kwesevhisi uye izvo zvinokonzeresa, kana zvinogona kukonzera, kukanganisa kana kudzikiswa kwemhando yebasa iroro.

Iyo Mhinduro uye Resolution Targets inopihwa semirayiridzo uye inomiririra yakajairika yekukumbira kugadziriswa neMicro Focus SaaS zvikwata zvekutsigira. Ivo havagone kugadzira chinodiwa chepamutemo kana chisungo cheMicro Focus kupindura munguva yakatarwa. Izvo Zvinangwa zvekupindura uye Kugadzirisa, kusanganisira chiyero chazvo uye kuona zvinhu (sekukanganisa uye nekukasira), zvinotsanangurwa zvakare pa
https://home.software.microfocus.com/myaccount/slo/.

Termination Data Retrieval Period SLO
Iyo Yekugumisa Data Retrieval Period inotsanangurwa sehurefu hwenguva iyo Mutengi anogona kutora kopi yavo SaaS Data kubva kuMicro Focus. Micro Focus inotarisira kuita kuti dhata rakadaro riwanikwe mufomati inowanzopihwa neMicro Focus kwemazuva makumi matatu zvichitevera kupera kweiyo SaaS Order Term.

Standard Service Zvinodiwa

Mabasa Nemitoro
Ichi chikamu chinotsanangura general Mutengi uye Micro Focus mabasa ane chekuita neSaaS. Micro Focus 'kugona kuzadzisa mabasa ayo maererano neSaaS zvinoenderana neMutengi anozadzisa mabasa anotsanangurwa pazasi uye kumwewo pano:

Mutengi Mabasa uye Mitoro

Micro Focus Mabasa uye Mitoro

Kufungidzira uye Zvinotsamira
Iyi Tsanangudzo Yesevhisi yakavakirwa pane zvinotevera fungidziro uye kutsamira pakati peMutengi uye Micro Focus:

Mutengi anofanira kunge aine internet yekubatanidza kuti awane SaaS
SaaS ichaunzwa kure muChirungu chete. A SaaS Order Term inoshanda kune imwechete application deployment, iyo isingagone kuchinjwa panguva yeSaaS Order Term.
Zuva rekutanga sevhisi ndiro zuva iro Mutengi Order inochengeterwa mukati meiyo Micro Focus order management system.
Kupinza kweSaaS Data muSaaS panguva yekuitwa kunoda kuti ruzivo rwuwanikwe kuMicro Focus padanho rakakodzera rekugadzirisa mhinduro uye mune Micro Focus yakatarwa fomati.
Mutengi anofanira kuona kuti vatungamiri vayo vanochengetedza ruzivo rwakakwana rwekusangana neMicro Focus
Mutengi akatsunga, asarudza, uye achashandisa sarudzo munzvimbo yeMutengi inokodzera kuzadzisa zvinodiwa, kusanganisira ruzivo rwekuchengetedza ruzivo, sarudzo dzekubatanidza, uye kuenderera kwebhizinesi, backup uye sarudzo dzekuchengetedza.
Mutengi anogadza uye kutevedzera akachengeteka maitiro ega ega account-yakavakirwa kuwana kuzvidavirira uye kuteedzera

Uyezve, SaaS inopihwa zvichibva pafungidziro yekuti Mutengi achashandisa nekuchengetedza anotevera kudzora mukushandisa kwayo SaaS:

Kugadzirisa browser yeMutengi uye vamwe vatengi kuti vadyidzane neSaaS
Kugadzirisa zvishandiso zveMutengi network kuti uwane SaaS
Kusarudza vashandisi vane mvumo
Kugadzirisa account yayo yeSaaS kuti inoda kuti mapassword ekupedzisira akasimba zvakakwana uye anotungamirwa nemazvo
Matanho ekuwana mvumo, kugadziridzwa uye kumisa.

Kubatana Kwakanaka Kwekutenda
Mutengi anobvuma kuti Micro Focus 'kugona kupa SaaS uye masevhisi ane hukama zvinoenderana nekuita kweMutengi panguva yezvisungo nekushandira pamwe, pamwe nekurongeka uye kukwana kwechero ruzivo uye data rakapihwa kuMicro Focus. Apo iyi Tsanangudzo yeSevhisi inoda chibvumirano, kubvumidzwa, kugamuchirwa, kubvumirwa kana kuita kwakafanana nechero bato, chiito chakadaro hachizononotswa kana kunyimwa zvisina musoro. Mutengi anobvuma kuti kusvika pakutadza kwayo kuita mabasa ayo kunokonzeresa kutadza kana kunonoka ne Micro Focus mukuita zvisungo pasi peiyi tsananguro yeSevhisi, Micro Focus haizove nemhosva yekutadza kana kunonoka.

Yakagadzirwa May 2025

Tsanangudzo Yebasa
OpenText™ Core Performance Injiniya Analysis

https://www.microfocus.com/en-us/legal/software-licensing

Zvinyorwa / Zvishandiso

OpenText Core Performance Injiniya Analysis [pdf] Bhuku reMirayiridzo
Core Performance Engineering Analysis, Performance Engineering Analysis, Engineering Analysis, Analysis

References

User Manual

OpenText Core Performance Injiniya Analysis