RingCentral Cloud kutaurirana
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Chigadzirwa chiri kukurukurwa mubhuku rekushandisa ipuratifomu yekukurukurirana yegore inopihwa neRingCentral.com. Iyi puratifomu ine chinangwa chekufambisa kubatanidzwa kwedhijitari mukati mehupenyu hwese hwevatengi muindasitiri yeinishuwarenzi. Inopa huwandu hwezvinhu zvinosanganisira telephony, chat, vhidhiyo musangano, file-kugovera uye magwaro ekugadzirisa masimba, uye kuonana pakati pekushanda. Iyi puratifomu inobvumira vane mapolicy kuti vabatane nemakambani einishuwarenzi kuburikidza nematanho akasiyana senge mameseji mameseji, maemail, manzwi ekufona, social media, chatbots, uye yekuzvishandira sarudzo.
Mirayiridzo Yekushandiswa Kwechigadzirwa
Ita kuti zvive nyore kubatana neinishuwarenzi:
Kubva pakutanga kwehukama hwepolicyholder neinsurer, inofanira kunge iri nyore kubatana nekambani. Iyo Cloud yekutaurirana chikuva inopa kuchinjika mukubata mainishuwarenzi kuburikidza neanofarira nzira. Vashandisi vanogona kushandisa:
- Mameseji
- MaEmails
- Mazwi anofona
- Social media
- Chatbots
- Self-service options
Kuvandudza kubatana kwemukati kune zvirinani sevhisi yevatengi:
Iyo cloud communications platform inopawo mabhenefiti emukati kune vanoita inishuwarenzi nekugonesa kubatana kusina musono pakati pevashandi, zvichitungamira kune yakawedzera policyholder ruzivo. Kuvandudza basa revatengi, matanho anotevera anogona kutorwa:
- Dhonza silos pakati pemadhipatimendi: Kurudzirai kutaurirana nekubatana pakati pezvikwata zvakasiyana mukati mesangano.
- Examplescenario: Lori anodaidza mumiriri wake weinishuwarenzi kuti file chirevo mushure mekuita tsaona yemotokari. Mumiririri anogona kusvika nyore kune vaanoshanda navo mune mamwe madhipatimendi, senge auto inishuwarenzi dhipatimendi kana dhipatimendi rekunyora pasi, kuti awane ruzivo rwunodiwa uye nekupa mhinduro yakazara kumubvunzo waLori chaiwo.
Cloud kutaurirana: Digital kubatanidzwa mukati meinishuwarenzi mutengi hupenyu
Nhanganyaya
Today’s consumers are accustomed to digital purchasing experiences with no friction. They’ve been using services such as Amazon and Netflix for years. Yet, insurance companies tend to use traditional methods to sell their services and communicate with policyholders.
Gwaro iri rinoongorora kudiwa kwemakambani einishuwarenzi kuti afambise kuita kwedhijitari mukati mehupenyu hwese hwemutengi uye anotsanangura kuti chikuva chekutaurirana kwegore chingabatsira sei.
Indasitiri yeinishuwarenzi iri pamharadzano
Kana vanhu vakanzwa mutsara wekuti "insurance indasitiri," mazwi ekuti "digital" uye "customer-focused" haawanzouya mupfungwa. Zvinoenderana neACSI Finance, Inishuwarenzi, uye Health Care Report 2019-2020, chikamu cheinishuwarenzi chiri kuramba chichidzikira mukugutsikana kwevatengi gore negore, uye ingangoita makumi mapfumbamwe muzana emafemu ega akayerwa akaisa kurasikirwa kweASCI muna 90.ample, pazvitsitsinho zvekudonha kwe2019 kwe2.5 muzana mukurasikirwa kweASCI, P&C kugutsikana kweinishuwarenzi zvibodzwa zvakaramba imwezve 1.3 muzana muna 2020. Kwemakore, indasitiri yeinishuwarenzi yakaunza zvishoma-kupfuura-stellar policyholder ruzivo nekuti pakanga pasina makwikwi akakwana. , uye vatengi havana kupihwa simba rekutaura. Hazvisisiri izvo; policyholders vane sarudzo, uye havatyi kugovera maonero avo pasocial media kana vaine chiitiko chakaipa. Vabati vemitemo nhasi vakajairawo zviitiko zvedhijitari mune zvimwe zvikamu zvehupenyu hwavo. Ivo vanoodha zvigadzirwa pamhepo uye vanosarudza zvekutarisa zvichibva pane zvinokurudzira injini. Zvinovashamisa uye zvinovatsamwisa kuti makambani einishuwarenzi haape zvakafanana zviitiko zvedhijitari.
Mainishuwarenzi anogona sei kukurudzira kubatanidzwa kwedhijitari mukati meiyo policyholder lifecycle?
Mhinduro iri mukutaurirana kwegore, kushandira pamwe, uye mapuratifomu ekuita kwevatengi. Iyi puratifomu yakabatanidzwa inosanganisira foni, chat, vhidhiyo musangano, file-kugovera uye kugona kugadzirisa zvinyorwa, uye mashandiro enzvimbo yekubatana zvese mune imwe mhinduro. Vane mapholisi vanogona kubatana nemakambani einishuwarenzi kuburikidza nematanho avo avanoda, kusanganisira mameseji, maemail, manzwi ekufona, social media, chatbots, kana kunyange yekuzvishandira sarudzo.
CHERECHEDZA: Heano maitiro aunokwanisa kukwidziridza chikuva chekukurukurirana kwegore mukati meiyo policyholder lifecycle:
- Ita kuti zvive nyore kubatana neinishuwarenzi
- Kuvandudza kubatana kwemukati kuitira basa revatengi riri nani
- Wana huchenjeri view yeavo vane policyholder ine bhizinesi application kubatanidzwa
- Gonesa kugona kuzviitira basa
- Kurumidzai kuita zvirevo
Ita kuti zvive nyore kubatana neinishuwarenzi
Kubva pakutanga chaiko kwehukama hwepolicyholder neinishuwarenzi, zvinofanirwa kuve nyore kubatana nekambani.
Iyo gore yekutaurirana chikuva inopa vangangove vatengi pamwe neazvino mapolicy varidzi mukana wekubata mainishuwarenzi kuburikidza nechiteshi chavo chavanoda. Vanogona kushandisa:
- Kufona
- Social media
- Chat
- Vhidhiyo musangano
- SMS
Kuvandudza kubatana kwemukati kuitira basa revatengi riri nani
Cloud kutaurirana mapuratifomu ane mabhenefiti emukati kune inshuwarisi, zvakare. Ivo vanogonesa vashandi kuti vabatane zvisina mutsetse, izvo zvinozotungamira kune zviri nani policyholder ruzivo.
Madhipatimendi kumakambani einishuwarenzi anowanzo shanda mumasilos. Kunyange zvazvo muridzi wepolicy aikwanisa kuva neinishuwarenzi yemotokari neyepamba nefemu imwe chete, zvikwata zviviri izvi zvinogona kusataurirana zvakanaka. Cloud communications platforms inoita kuti zvive nyore kuti zvikwata musangano rese zvibatane.
Tichafananidza ne example: Lori anofonera mumiriri wake weinishuwarenzi file chirevo mushure mekuita tsaona yemotokari. Iye zvakare ane inishuwarenzi yepamba neinishuwarenzi imwechete, izvo zvinomuisa mumutengo wepamusoro uye kuvimbika tier. Mumiriri anotora runhare rwake haazive kuti opindura sei mubvunzo waLori, asi anoziva kuti anogona kusvika nyore kune waanoshanda naye mudhipatimendi reinishuwarenzi yemotokari. underwriting department.
Mumiririri anozopedzisira abatanidza Lori uye mushandi wedhipatimendi rezvichemo, anokwanisa kubatsira Lori nedambudziko rake. Nekushandisa gore rekutaurirana chikuva, mumiririri anokwanisa kukurumidza kubatana nemunhu anogona kugadzirisa dambudziko raLori Lori achiri parunhare. Iyi nhanho yeshumiro inofadza Lori, uyo anobva agovera ruzivo rwake rwakanaka neshamwari nemhuri. Hukama hwake nekambani yeinishuwarenzi hunosimbiswa uye anoramba ari munhu akavimbika.
Wana huchenjeri view yeavo vane policyholder ine bhizinesi application kubatanidzwa
Policyholders havasi nhamba chete. Ivo vanhu vane mabasa, dzimba, mota, uye mhuri. Pavanodyidzana nemakambani avo einishuwarenzi, vanoda kuti mushandi wavanobata naye anzwisise mamiriro avo ese, kwete chikamu chidiki chehupenyu hwavo chine chekuita nechikumbiro.
Cloud communications platforms inosanganisirwa nemabhizimusi maapplication akadai seCRMs, ane ruzivo nezve nhoroondo yemutengi nekambani uye nerumwe ruzivo rwakakosha. Kubatanidzwa uku kunobatsira makambani einishuwarenzi kuti adzivise bouncing policyholders kubva kumushandi kuenda kumushandi kusvikira mumwe munhu awanikwa anoziva nhoroondo yepolicyholder.
Pamusoro pezvo, kubatanidzwa uku kungave nzira yekuyambuka-kutengesa vanobata mapolicy zvigadzirwa zvitsva nemasevhisi. For exampuye, kana muridzi wepolicy akagamuchira mwana mutsva mumhuri, inguva yokuti munhu iyeye afunge nezveinishuwarenzi yeupenyu.
Gonesa kugona kuzviitira basa
Chinhu chakakosha chekuita kwedhijitari kugona kuzvishandira. Vane mapolisi vanofarira kukwanisa kuwana ruzivo vega vasati vatendeukira kunzvimbo yekuonana. Mutsamba ye CIOApplications.com Jeremy Pope, Mutungamiriri Mukuru weConsumer & Policy Services yeCitizens Property Insurance Corporation anoti nezvemaitiro ekuzvibatsira: .”
Tsvagiridzo inoburitsa kukosha kwekugona kuzviitira mabasa einishuwarenzi: Chirevo chePwC kubva munaChikumi 2020 chakaratidza kuti 41% yevaridzi vepolicy vaive nedambudziko neinishuwarenzi yavo vakati vangangochinja vatakuri vaive nehunyanzvi hwedhijitari (inosanganisira kuzvishandira).
Kurumidzai kuita zvirevo
Imwe yevane mapolicy's gripes pamusoro peindasitiri yeinishuwarenzi ndeyekuti zvinotora nguva yakareba kuti makambani agadzirise zvichemo. Kurasikirwa kwese auto inishuwarenzi kudai kunogona kutora hushoma hwemwedzi. Apo policyholders file pakaitika njodzi, zvinogona kutora mwedzi yakawanda vasati vaona kufambira mberi kwavo file, nekuti veinishuwarenzi vanowanzotarisana nekusarira shure kwezvikumbiro zvakafanana.
Cloud communications platforms inogona kukurumidzira maitiro ezvichemo. Ivo vanoratidza hungwaru nzira inobatanidza otomatiki vane policyholders nemumiririri anonyatsokodzera kubata chikumbiro pakufona kwekutanga uye zvino kune anogadzirisa zvichemo akapihwa nyaya yavo. Izvo zvinoponesa iyo policyholder nguva uye insurer mari.
Wedzera kubatanidzwa kwedhijitari kune vane mapolicy neRingCentral's Cloud communications platform
Mainishuwarenzi anogona kugadzira zviitiko zvedhijitari kune vane mapolicy neRingCentral's cloud communications platform. Iyo yakachengeteka inishuwarenzi yekutaurirana mhinduro inobvumira vane mapolicy kuti vabatane nemainshurensi kuburikidza nechiteshi chavo chavanoda. Inovandudzawo kubatana kwemukati kwekushanda kwakanyanya uye zviitiko zviri nani zvevatengi. Kuti udzidze zvakawanda tora demo. Dzidza zvakawanda nezveRingCentral yemasevhisi emari pa ringcentral.com/financial-services.
Kuti uwane mamwe mashoko, tapota taura nemumiririri wekutengesa. Tishanyire pa ringcentral.com/financial-services kana kufona 844-569-2989.
RingCentral, Inc. (NYSE: RNG) ndiye anotungamira mupi wegore Mharidzo Vhidhiyo Foni™ (MVP™), kubatanidzwa kwevatengi, uye kuonana kwenzvimbo mhinduro kumabhizinesi pasi rese. Yakanyanya kuchinjika uye inodhura-inoshanda kupfuura nhaka pane-nzvimbo PBX uye vhidhiyo musangano musangano masisitimu ayo anotsiva, RingCentral inopa masimba emazuva ano enharembozha uye akagoverwa vashandi kuti vataurirane, vabatane, uye vabatane kuburikidza nechero modhi, chero chishandiso, uye chero nzvimbo. RingCentral's yakavhurika chikuva inobatanidza neinotungamira yechitatu-bato bhizinesi maapplication uye inogonesa vatengi kugadzirisa zviri nyore bhizinesi mafambiro. RingCentral ine mahofisi makuru muBelmont, California, uye ine mahofisi pasi rose. RingCentral, Inc. 20 Davis Drive, Belmont, CA 94002. ringcentral.com
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