Unity Wall Board Microsoft User Guide
Product Information
Zvinotsanangurwa
- Windows PC Zvinodiwa:
- Hard Drive Space: Approx. 20MB
- Isa Dhairekitori: C: Chirongwa Files (x86)Unity Client
- Minimum Computer Spec:
- CPU: Dual-core 3Ghz
- RAM: 4GB
- Vhidhiyo Kadhi: 256MB pabhodhi RAM
- Anotsigirwa Operating Systems: Windows 7, Windows 8.1, Windows
10 - Inotsigirwa Mavhezheni eWindows: 32-bit uye 64-bit
- Internet & Firewall Zvinodiwa:
- High-speed internet yekubatanidza
- Mitemo yeFirewall yekuwana kune dzakananga nzvimbo uye madoko
- BroadWorks Platform Zvinodiwa:
- Inotsigirwa paBWKS R17 SP4 uye pamusoro
Mirayiridzo Yekushandiswa Kwechigadzirwa
Kuwana Unity Wallboard Settings
Kuti uwane marongero, tinya-kurudyi bar repamusoro muWallboard uye sarudza Unity Wallboard Settings.
Kugadzirisa Sarudzo
Mushure mekuchinja marongero, tinya iyo green tick kuti usimbise.
Kuwedzera Call Center Queues
Kuti uwedzere mitsetse yekufona, tevera mirairo iri mumasetin'i menyu.
Kuchinja Queue Display Order
Kuti uchinje mutsara wekuratidzira kurongeka, famba uchienda kuZvirongwa> Kusimbisa uye gadzirisa zvinzvimbo uchishandisa miseve yakapihwa.
ABOUT Unity WALLBOARD
Unity Wallboard iMicrosoft® Windows® application yakagadzirirwa kushandiswa neBroadSoft Call Center Standard kana Premium sevhisi. Unity Wallboard chishandiso chakakosha mukupa chaiyo-nguva kuoneka kwemamiriro emutsetse munzvimbo yese yekufona. Inokodzera nzvimbo dzekufonera dzechero saizi, Wallboard inogadzirika zvakanyanya uye inogona kuratidza chero musanganiswa wenzvimbo dzekufonera uye nhamba, inoratidzwa mumutsara wakajeka fomati. Nekuita auto sizeng kune iyo PC inotambira, vatengi vanogona kushandisa zvakanyanya iyo Wallboard interface nekuchinja saizi yefonti uye kuratidza kune zvavanoda.
Windows PC Zvinodiwa
- a. Kubatana kunoda ingangoita 20MB yenzvimbo yakaoma dhiraivha pamushini wemuno
- b. Nekusagadzikana iyo yekuisa dhairekitori ndeye C:\Program Files (x86)\Unity Client
- c. Minimum kombiyuta spec: CPU: dual-core 3Ghz. Ram: 4GB. Vhidhiyo Kadhi: 256MB pabhodhi RAM. Sechinyorwa chese, izvo zvinodiwa kuti umhanye Unity Wallboard zvakaderera pane izvo zvinodikanwa kumhanya Windows
- d. Kubatana kunogona kuburitswa seMSI file
- e. Kubatana kunotsigirwa chete paWindows 7, Windows 8.1, uye Windows 10
- f. Ose ari maviri 32 uye 64-bit mavhezheni eWindows anotsigirwa. Iko hakuna yakakosha mvumo inodiwa kuisa Unity
Internet & Firewall
Kubatana kunoda yakakwirira-kumhanya internet yekubatanidza uye kuwana kune dziri pazasi nzvimbo, izvo zvingada
firewall mitemo inofanira kuwedzerwa panzvimbo yevatengi:
- a. TCP chiteshi 2208 kune im.unityclient.com
- b. TCP port 2208 kune VoIP platform OCI server
- c. HTTP/HTTPS kupinda kune portal.unityclient.com
BroadWorks Platform Zvinodiwa
Unity Wallboard inotsigirwa paBWKS R17 SP4 uye pamusoro
Unity Wallboard Interface
Unity Wallboard inogadzirika zvakanyanya kuti igare akasiyana saizi skrini, akasiyana font saizi, uye zvakasiyana zvinodiwa nevatengi kuti zviverengero uye mitsara iratidzike. Nekumisikidza, Wallboard ichaita saizi yakazara skrini kune zviyero zvemuchina wekugamuchira.
STATISTICS REFRESH TIMER
Wallboard yakagadzirirwa kuratidza chaiyo-nguva, nhamba dzemazuva ese. Huwandu hwese hunobva pakati pehusiku hwezuva rapfuura uye hunogadzikwa patsva neBroadworks.
Kana iyo Client Call Control sevhisi yakapihwa kumutsara muBWKS ipapo iyo "Calls in Queue" stat ichave chaiyo-nguva stat. Mamwe ese mastats anovhoterwa kubva kuBWKS pane default 900 yechipiri timer. Chiyereso chenguva chinogona kugadzirwa kusvika padanho rediki-diki rakatsanangurwa neMupi weSevhisi uye nguva shoma inobvumidzwa iri masekonzi makumi matanhatu.
RESERENSING
Unity Wallboard marezinesi achipesana neMAC kero yetiweki adapta yeanogamuchira PC. Kuti uone kuti ndeipi MAC ine rezinesi parizvino tinya Nezve Unity Wallboard mune Zvirongwa
AVAILABLE STATISTICS
Nhamba dzinotevera dziripo;
KUSVIRWA WALLBOARD SETTINGS
Kuisa maID emutsetse wekufona uye chinja marongero, tinya-kurudyi bhaa yepamusoro-soro muWallboard> Unity Wallboard Settings.
CONFIGURATION SARUDZO
Mushure mekuchinja marongero, tinya iyo green tick kuti OK.
KUWEDZERA CALL CENTRE QUEUES
Gadzirisa mu: Zvirongwa> Kusimbisa
Dzvanya iyo yakasvibirira + uye wedzera iyo call centre ID uye password kubva kuBWKS. Dzvanya tsvuku - kubvisa nzvimbo dzekufonera
KUCHINJWA MUMUTSARA WEKURATIDZA KURATIDZA
Gadzirisa mu: Zvirongwa> Kusimbisa
Dzvanya nzvimbo yekufonera uye shandura chinzvimbo kumusoro kana pasi nemiseve yegirinhi kurudyi
KUWEDZERA UYE KUBVISA STATISTICS
Gadzirisa mu: Zvirongwa > Makoramu
Dzvanya iyo yakasvibira + - iyo "Statistic kuratidza" inodonhedza runyoro icharatidza huwandu huripo husati hwasarudzwa. Dzvanya nhamba uye ipapo iyo tsvuku - kuibvisa kubva kuWallboard
KUCHINJWA STATISTICS ORDER
Gadzirisa mu: Zvirongwa > Makoramu
Dzvanya nzvimbo yekufona kuti uiratidze uye wobva washandisa miseve yegirini kurudyi kuti uchinje marongero.
KUDENGA DZINA NYAYA MISORO
Gadzirisa mu: Zvirongwa > Makoramu
Tinya kaviri nzvimbo yekufona iri muColumns runyorwa kuti uvhure peji yekumisikidza yemutsara. Nhamba dzinogona kupihwa zita rekuti "Column Heading" ndima. Mune exampLe pazasi pe "Answered Calls" stat yapihwa zita rekuti "Sales Hits"
KUCHINJA ZVINHU ZVINOGONA
Gadzirisa mu: Zvirongwa > Makoramu
Tinya kaviri nzvimbo yekufona iri muColumns runyorwa kuti uvhure peji yekumisikidza yemutsara. Sarudza Kuruboshwe, Pakati kana Kurudyi kubva pane "Alignment" yekudonha runyorwa.
NYANYA KUSINA-ZERO ZVINOKOSHA
Gadzirisa mu: Zvirongwa > Makoramu
Tinya kaviri nzvimbo yekufona iri muColumns runyorwa kuti uvhure peji yekumisikidza yemutsara. Kumaka bhokisi rekuti “Simei-zero values” kunoita kuti chero stat ijekeswe mutsvuku.
KUITA MIBVIRI
Threshold inzira yekuratidza nekuona kuti preset yakajairika maitiro akatyorwa. Mathreshold akaiswa achipesana nenhamba, uye kana chikumbaridzo chatyorwa Wallboard inoratidzira stat mubhokisi dema Gadzira mu: Settings > Columns
Tinya kaviri nzvimbo yekufona iri muColumns runyorwa kuti uvhure peji yekumisikidza yemutsara. Kumaka Bhokisi rekuti "Kusimudzira asiri zero kukosha" kuchaita kuti chero stat ijekeswe mutsvuku
KUCHINJA FONT, GRIDLINES UYE LOGO
Gadzirisa mu: Zvirongwa> Ratidza
Shandura zviratidziro zveWallboard, kusanganisira zita remusoro uye logo
KUGADZIRA MITARA YEKUKONGOTA
Gadzirisa mu: Zvirongwa> Ratidza
Kugonesa kukwenya mutsetse bvisa bhokisi rekuti “Ratidza mitsetse yese kamwechete”. Sarudzo dzekupuruzira pazasi zvino dzava kugadzirika. Loop queues zvinoreva kuti Kubatana kunogara kuchiratidza runyoro ruzere rwemitsetse muWallboard.
KUNYANYA KURATIDZA MUMUTSARA
Gadzirisa mu: Zvirongwa> Kusimbisa
Pari kushandiswa mitsetse yekukwenya, zvinokwanisika kugara uchiratidza mutsara mumwe kana anopfuura. Tinya kaviri mutsara muKubvumikisa wobva wadzvanya “Gara uchiratidzira nhamba idzi”. Kana mitsetse ikafamba, iyi call centre inogara ichiratidzwa. Ipo pane inopfuura imwe chete inogara ichiratidzwa, kurongeka kwavo kunogona kusetwa seMuchinjika Mutsara Wekuratidzira Order pamusoro.
FAQ
Ndinotarisa sei kero yeMAC ine rezinesi yeUnity Wallboard?
To view iyo kero yeMAC ine rezinesi, tinya About Unity Wallboard mune Zvirongwa.
Ndedzipi nhamba dziripo paUnity Wallboard?
Huwandu huripo hunosanganisira Kufona Mumutsetse, Nguva Yakareba Kumirira, Avhareji Yenguva Yekumirira, Nhare Dzakapotsa, Nhare Dzakagamuchirwa, Nhare Dzakapindurwa, uye Ratio Yevashandi.
Zvinyorwa / Zvishandiso
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Unity Wall Board Microsoft [pdf] Bhuku reMushandisi Wall Board Microsoft, Wall, Board Microsoft, Microsoft |
